MED IT DONE Inc - Privacy Statement

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OUR COMMITMENT TO PRIVACY

Protecting your privacy is important to MED IT DONE Inc. As part of our commitment to privacy protection, we have implemented this Privacy Policy that explains our privacy practices, including those of our website. We may change this Privacy Policy from time to time to better serve your needs. Notice of any changes will be provided on our website and a copy of all amendments is on file at our offices. Our Privacy Policy satisfies all of the requirements of applicable privacy law, including Canada’s Personal Information Protection and Electronic Documents Act (“PIPED Act”).

Our Privacy Policy governs the way we manage your Personal Information. If you have any questions or concerns about your privacy, please contact us using the contact information at the end of this policy.

Whenever you provide us with Personal Information (in writing, over the telephone, or online) you will be referred to this Privacy Policy. If you do not agree with our Policy, please contact us at the address given at the end of this Policy, we would be happy to address your concerns.

Consent to Use and Store Personal Health Information

MED IT DONE Inc is committed to ensuring a professional, safe and trusted office environment. To provide you with the best possible dentist and dental clinic to optimize your oral health care and give you the best service possible, we use, store and analyze certain personal health information that we (a) collect from you, or (b) receive from your other health care providers. 

We will not collect, disclose, or use any of your information without your knowledge or consent. Only persons with a clinical (or related administrative) who need to know a piece of information will be granted access to that information. We embrace the principle that only the necessary amount of information shall be disclosed for any task or function. Our staff is trained on the importance of keeping your information safe, secure, and confidential.

What information do we collect?

There are a few categories of information we may collect to ensure the utmost customer service. The first is personal information such as name, address, other contact information, insurance information, and financial or billing information, which may include credit card numbers and other such information. To the extent we collect credit card information, it is done in compliance with Payment Card Industry Data Security Standards (PCI DSS).

We also collect and generate personal health information including such things as:

• Medical history
• Medications
• Dental history
• Records of dental visits, recall exams, and appointment scheduling
• Results of diagnosis and testing
• Treatment recommendations, treatment plans, and progress notes
• Records of consent conversations and signed consent forms
• Referral/Specialists reports and recommendations

How do we use your information?

We only collect, use, and disclose information about you for the following purposes:

• To ensure high-quality service
• To advise you of dental clinic and dentist options
• To provide you with information about services offered by us
• To inform you of changes to our hours or operation
• To establish and maintain communication with you, including to schedule and remind you of appointments
• To enable us to contact you
• To communicate with other health care providers, including specialists and general dentists involved in your care
• To allow us to efficiently follow-up for treatment, care, and billing
• For teaching and demonstrating purposes on an anonymous basist
• To comply with legal and regulatory requirements, including privacy commissioner or any statutory review board as required under legislation
• To comply with a court order in the event of legal proceedings
• To send you surveys relating to our business and services
• For internal management purposes, such as resource planning, policy development, quality assurance, and human resource management
• To comply with regulatory requirements and the law generally
• In the event that a decision to sell the practice is made:
  • To permit potential purchasers to evaluate the dental practice
  • To allow potential purchasers to conduct an audit in preparation for a sale

While many of the items listed above are unlikely to apply to you, we strive to be as thorough as possible.

Before personal information is used or disclosed for a purpose not previously identified, we will advise you of this new purpose or disclosure and will only proceed with your consent.

Electronic Communication

When we communicate with you, we may communicate via electronic means, such as e-mail or SMS text message. We strive to ensure that our Commercial Electronic Messages (“CEMs”) are sent with consent, identifying information and unsubscribe mechanisms. We require all CEMs from our Office to be in compliance with privacy and anti-SPAM laws. If and when we communicate with you using CEMs, you can opt out of receiving such messages by following the “Unsubscribe” link included at the bottom of such messages or by contacting our office practice manager. Any questions or concerns with respect to CEMs from our Office may be addressed by email at info@meditdone.com. If our Office inadvertently sends out a CEM without consent, we commit to investigating every such instance and assisting the employee(s) or managers involved with renewing their understanding and awareness of our compliance responsibilities.

How information stored and who can access it

Your information may be kept in physical form (files, models) in which case it is either guarded by staff or stored in a locked and secure file cabinet or safe. Digital information may be stored on encrypted file servers in secure/access-controlled locations. Digital information is password protected and stored on systems which save audit trails in the event unauthorized access must be investigated. Our systems are protected by industry standard IT security hardware and software measures.

We may enter into agreements with third-party providers specializing in data storage and protection. Sometimes that data is securely stored in the cloud, which may include locations outside of Canada. In those instances, only persons contractually obligated to secure and protect your data will be able to access that data. We will only enter into contractual agreements with providers which meet Canadian legal standards and requirements for storage and protection of personal health information.

FOR USERS OF OUR ONLINE SERVICES

You may opt out of the automated collection of information by third-party ad networks for the purpose of delivering advertisements tailored to your interests, by visiting the consumer opt-out page for the Self-Regulatory Principles for Online Behavioural Advertising at  http://www.aboutads.info/choices/ and edit or opt-out your Google Display Network ads’ preferences at http://www.google.com/ads/preferences/.

Remarketing

We may use Remarketing to advertise our practice across the Internet.

Remarketing will display ads to you based on what parts of our website you have viewed by placing a cookie on your web browser.

This cookie does not in any way identify you or give access to your computer or mobile device.

The cookie is used to indicate to other websites that  “This person visited a particular page, so show them ads relating to that page.”

Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.

If you do not wish to see ads from us, you can opt-out in several ways:

1. Opt-out of Google’s use of cookies by visiting Google’s Ads Settings

2. Opt-out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page

3. Opt-out information for Facebook ads visit: https://www.facebook.com/help/568137493302217